Regional CRM Operations Manager - Nottinghamshire

Salary: 45000 - 50000 p.a.

(Job Ref: WR/JOBS/37184)

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Vacancy Details

Flame Executive are currently working with a leading Veterinary business who due to expansion and growth within their business are looking for a Regional CRM Operations Manager to be based within their Nottingham regional office.

Job Aim: To deliver regional CRM Strategy in the following aspects:

Number of staff managed: 6

Relationship Management:

To work with management teams to identify ad hoc reporting requirements for planning and reviewing purpose and produce the reports to satisfy the requirements

Operations management on customer relationship development

Data Quality assurance

To collect detailed functional, interface, data requirements from end users to support the solution design. Working with the marketing team to ensure that campaigns are consistent in both targeting and creative and that we are maximising efficiencies of scale with print / postage etc where possible CRM system management To work with IT, ecommerce to coordinate and ensure fully functional and operational system is in place for future requirements of the database systems. To ensure current website is kept alive and links into the CRM system To monitor daily back up processes and fix failure. To liaise with system provider to ensure all relevant up-dates of system are in place. Personnel Development To undertake necessary trainings for professional development, i.e. CRM installation, application and customisation To identify training opportunities including self study and to participate in these with agreement of line manager Finance To work with colleagues in Finance to ensure correct allocation of funds To review and maintain current budgets for the scheme.

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